Data deletion
Last updated: October 19, 2026
You can request deletion of your account and company data at any time.
1. Who can make a request
Deletion of company data is requested by the company owner. To confirm ownership, we may ask for confirmation from the registered phone number.
2. How to make a request
Contact us by email or phone (contact details below). Include the company name and the registered phone number.
3. What is deleted
- Account data: name, phone number, login and company details.
- Products, orders and customer data.
- Company settings and staff memberships.
- Ads data: connected Facebook accounts, Pages, integrations, leads, website URLs and Telegram group/channel connections.
4. Facebook and Instagram data
Data received through Facebook (access tokens, Pages, lead form connections, lead answers) can be deleted in two ways:
- Facebook → Settings & privacy → Settings → Business integrations (or Apps and websites): find FastSell, click “Remove” and send a data deletion request. Meta forwards the request to us automatically, deletion is performed immediately and you receive a confirmation code.
- Or disconnect the account in the panel (Ads → Accounts) and request full deletion via the channels below.
- Orders previously created from leads are the company's working data and are deleted separately at the company's request.
5. What is deleted automatically
The staff action log is deleted after 60 days, and SMS verification codes after 5 minutes.
6. Important
Once deletion is confirmed, the data cannot be restored. We will let you know when your request has been completed.
Deletion request
Send your request through one of the channels below. Include your company name and the phone number you signed up with.